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10•August 9, 2023

Business LANDSCAPE Magazine Issue 10

#Iraq Market Research#Market Research Iraq#Iraq#Business LANDSCAPE#Digital transformation Iraq#Iraq Digital Infrastructure#E-Commerce Iraq#MENA Digital Comparison
August 9, 202313 Articles

Issue Overview

The 10th issue of Business LANDSCAPE Magazine, the Digital Transformation Edition, explores digital transformation in Iraq as an evolving and incremental process reshaping the economy, public services, and consumer behavior. This issue examines the foundations of digital transformation within the Iraqi context, highlighting both structural challenges and tangible opportunities enabled by digital solutions. The edition provides in-depth coverage of Iraq’s digital landscape in comparison with the Middle East and North Africa, drawing lessons from telecommunications infrastructure and regional digitization efforts. It also analyzes the growing impact of mobile and web applications, data utilization for decision-making, and the emergence of more efficient digital business models. Key features include case studies on digital transformation in education through the electronic university admissions system, as well as the rise of B2B services and outsourced call centers as customer-centric solutions. In addition, the issue explores shifting Iraqi consumer habits driven by e-commerce, streaming platforms, gaming, and digital payment systems, with a strong focus on financial inclusion and digital workforce development. Featuring exclusive interviews with leaders from the telecommunications and technology sectors—including the Managing Director of Visa Group in the Levant, and insights from digital entrepreneurs and experts, this edition offers a comprehensive outlook on the economic and social impact of digital transformation in Iraq.

Articles in this Issue

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Editorial 10 Digital Transformation: A Realistic Evaluation from the Lens of the Iraqi Context

This editorial reviews Iraq’s gradual digital transformation. Examples include e-passport services, the Tabadul e-payment system, travel apps like Kawenter, and private sector platforms such as Sindibad, Safr, Careem, and Miswag. It highlights improvements in e-SIM adoption, e-commerce, and university admissions (PEAS system). Challenges remain in infrastructure, regulations, and data availability, but progress is evident. The piece stresses youth empowerment through digital skills and showcases leaders from Visa, Computiq, and Eduba driving transformation.

ArticleSafwa Salim 7 min
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Beyond the Buzzwords: The Core Elements, Unique Challenges, and Opportunities for Digital Transformation in Iraq

The Core Elements, Unique Challenges, and Opportunities for Digital Transformation in Iraq

ArticleDifaf Alassam10 min
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The Digitalization Landscape in Iraq and the MENA Region

The importance of digital transformation in driving social and economic growth worldwide cannot be overstated. Many countries have reaped significant benefits from digitalization, and the Middle East and North Africa (MENA) region is no exception. However, this region still has significant room for growth in digital transformation, with Iraq facing unique challenges such as security issues, political instability, and infrastructure limitations. Despite these challenges, leading telecommunications companies like Asiacell have made significant strides in bridging the digital divide in the country, boasting 17 million subscribers and 4G+ internet services, this award-winning telecom has succeeded in leading the market in Iraq and acting as the main catalyst for digitalization in Iraq.

ArticleOmer Faleh11 min
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Promotion of Digital Transformation in Iraq: ICT for Youth Project

It is no secret that the digital sector has the potential to greatly benefit individuals, businesses, and entire economies at large. Digitalization enhances access to information and services at both individual and business levels. Digital services boost economic growth and create much needed job opportunities. In today’s increasingly interconnected world, the digital sector is steering innovation and competitiveness around the globe, and it plays a crucial role in shaping the way societies operate. Amid this technological advancement, Iraq should not be left behind.

ArticleSama Rabeea4 min
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The Rise of Digital Solutions: Reshaping the Iraqi Consumer Habits and Redefining the Future

Iraq's digital landscape has been growing steadily over the past few years, with an increasing number of people using different platforms, including e-commerce, banking, ride-hailing, food delivery, and other digital solutions. The COVID-19 pandemic has highlighted the importance of digital transformation in Iraq, with businesses and organizations needing to adapt to remote work and online communication. The government has recognized this need and is working towards improving digital infrastructure and expanding internet access nationwide. Digital transformation is becoming crucial for businesses and organizations to stay competitive. Despite infrastructure and digital literacy challenges, Iraq offers significant opportunities for digital growth and innovation. However, strategic investments in technology and education are essential for sustainable progress and digital inclusion.

ArticleAl-Muheleb Al-Zaidy11 min
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The Emergence of New B2B Services and the Adoption of a Customer-centric Approach

There is considerable debate about the maturity of the Iraqi private sector, with many asserting that it is still nascent and merely taking its initial steps toward contributing significantly to the country's economy. Whether or not you concur with this view, the consensus is that Iraq's private enterprises are yet to fully evolve into established institutions. However, similar to how ocean waves shape sand castles, digitalization is steadily transforming Iraqi private businesses.

ArticleMohammed Jamal9 min
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From Paper to Pixels: Evolution of Digital University Admissions

The Private Education Admissions System (PEAS) story started before its establishment. Our involvement, as Nass Al-Iraq, with the central admission system of the Ministry of Higher Education and Scientific Research (MOHESR) started in the 2011-2012 academic year with the creation of the digital acceptance system for public universities and technical institutes. The platform's aim was to convert the traditional paperwork-based application and admission procedure, which includes filling a checklist form by hand, into an electronic form filled out online, then processed, taking into account the number of applicants and their ratings, in order to allocate students to their respective universities.

ArticleIbrahim Salim6 min
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The Recipe for Building an Application for the Iraqi Market

Despite the recent growth in the Iraqi e-commerce sector, the country’s market still lacks many services and products that are commonly available in the MENA region. This leaves great room for entrepreneurs to capitalize on a wide array of untapped opportunities. However, it is crucial to understand that the Iraqi customer is unique and has particular needs that must be met. In this article, drawing from my experience as COO of Alsaree3, I provide entrepreneurs with a comprehensive guide on what to consider before launching an application for the Iraqi market. So, before you get started, here are a few pre-launch tactics to keep in mind:

ArticleAhmed Sobhi2 min
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Digital Transformation: A Realistic Evaluation from the Lens of the Iraqi Context

Editorial Piece The term digital transformation in the Iraqi context could be a slippery slope when it comes to exploring the tangible impact it is making on the lives of its people. While it may appear that Iraq is lagging behind in comparison to other countries in the region, it is undeniable that slow and steady processes are gradually embracing technology and innovation across various aspects of daily life, businesses, and governance.

ArticleSafwa Salim6 min
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Data Utilization in Iraq: An Analysis of the Current Scene

This research explores how Iraqi companies, employees, and experts perceive and use data. Findings show Iraqis are not yet data-oriented, with 80% noting limited data availability and 85% agreeing on a scarcity of skilled data analysts. Most companies lack awareness of data’s importance, rely heavily on Excel, and have little demand for advanced analysis. Recommendations include creating national data repositories, integrating data science in universities, raising awareness, and encouraging businesses to adopt data-driven strategies.

ArticleKAPITA’s Research Team7 min
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Mario Makary Interview

Mario Makary is senior director and cluster manager at Visa in Levant, which covers Iraq, Lebanon, Jordan, Yemen, and Palestine. Makary has worked in the payments industry for two decades with local, regional, and global payments and banking institutions before joining Visa in 2014.

ArticleMario Makary12 min
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Muklah Naji Interview

Muklah Naji is the Co-founder and CEO of Computiq, a leading software company that provides technical solutions and education, and Hub 200, a digital hub and a community space. Ms. Muklah is a software engineer with a bachelor's degree in information technology and engineering. Ms. Muklah started her journey with a passion for programming and has volunteered in multiple projects in the entrepreneurial scene until she founded her own company. In this interview, Ms. Muklah talks about navigating the entrepreneurial scene in the technology domain as a woman founder. She also discussed the importance of equipping the youth with digital skills and the essential role of building a community. Moreover, she talks about the current challenges that are facing digital transformation in Iraq and the steps to accelerate it.

ArticleMuklah Naji11 min
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Azad Hassan Interview

Azad Hassan is the co-founder and CEO of Eduba, an ed-tech super app in Iraq that provides a variety of services, including a learning management system, interactive educational content, a communications system, ride-hailing tracking, and a digital wallet. Prior to starting his own startup, Mr. Hassan spent most of his career in education, teaching statistics and relative topics to planning in many universities in Iraq and the United States. During our conversation, Mr. Hassan shared his journey and the challenges he faced while building Eduba, as well as the critical role of digital transformation. He also discussed Eduba’s vision, values, and the strategies for building the right team to scale up the company.

ArticleAzad Hassan17 min
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Issue Information

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Details

  • Issue:10
  • Published:August 9, 2023
  • Articles:13 Articles
  • Tags:8
  • Attachments:1 PDF

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